Generalka

A fair try. A fair refund.

Try the programme with your child. If it has not helped you build a workable music routine or make a clearer decision about your next step, you can request your money back under the conditions below.

Our programme guarantee

1. Work through all seven days of Generalka.
2. Send every required proof from all seven days to us by the proof options in the app. Include the account email so we can connect your submissions.
3. Tell us what did not work for your family and submit at least three specific things we could improve.

A completed-day checkmark or a high score does not prevent a refund. The question is whether the programme helped your family. You do not need to post a public review, give a particular star rating or achieve a flawless performance.

How to request it

Email glasbenahisa@conce.si with your purchase details, account email, where and when you sent the proofs, and your three suggestions. We review the request and the submitted proofs; eligible refunds cover the amount you paid and are returned through the original payment method. Opening an email draft does not submit a request.

If your mail app does not open, send the details above directly to glasbenahisa@conce.si.

Your consumer rights remain

This is an additional voluntary guarantee. It does not limit any statutory withdrawal rights or remedies for faulty or non-conforming digital content. The completion, proof and feedback conditions above apply only to our additional programme guarantee, not to those statutory rights.